Returns & Exchanges

At Pomade, we want you to be completely satisfied with your hair care products, which is why we offer a 30-day return policy for items in their original, unopened condition. If your purchase doesn't meet your grooming needs, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused products in their original packaging, ensuring the RMA number is clearly written on the outside of the box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location using the pre-paid shipping label provided by our customer service team.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5 to 7 business days.